Returns & Exchanges

At Raven Cues, we stand behind the precision of our equipment and offer a 30-day return window for items in original, unchalked condition. If your cue doesn't meet your performance standards, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Pre-Authorized Return (PAR) number.

• 2.
  Secure Packaging

  Place the cue in its original protective sleeve and use the original shipping tube to prevent any structural damage during transit.

• 3.
  Ship to Raven Cues

  Affix the provided return label to your package and drop it off at any authorized carrier location for tracked delivery.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the cue is unchalked and undamaged, we will process your full refund or ship your replacement within 3-5 business days.